KHUSHBOO VERMA

Orchestrated the complete product lifecycle for the Engage Business Unit, translating customer insights and business objectives into clear product vision, quarterly roadmaps, and actionable execution plans.

Spearheaded the launch of AI-powered Smart Email Assist and Account-Based Selling solutions, leveraging Large Language Models (LLMs) to achieve a 90% reduction in email response time and a 60% beta retention rate through personalized, contextual automation.

Managed comprehensive release planning and backlog prioritization, ensuring seamless cross-functional alignment among India, US, and Prague-based teams.

Streamlined customer feedback and change request (CR) intake processes, significantly enhancing release quality and delivery efficiency.

Increased product adoption by 35% through strategic collaboration with Customer Success Managers (CSMs), UX designers, Go-to-Market (GTM) teams, and Sales, developing and executing targeted engagement strategies.

Directed product roadmap and Go-to-Market (GTM) strategy for enterprise clients across Technology, Telecom, BFSI, and Retail sectors, contributing to over $10M in influenced revenue.

Successfully launched 'Hyperdrive,' decreasing Time-to-Value (TTV) by 58% for over 3,000 users, which significantly improved onboarding efficiency and elevated customer satisfaction.

Developed and implemented AI/ML-driven publishing recommendations and persona modules, increasing adoption by 45% and boosting team efficiency by 30% through intelligent content targeting and rule-engine automation.

Championed the Customer Community product, expanding Sprinklr's market positioning from social media management to comprehensive experience management, directly supporting revenue growth initiatives.

Achieved 98% on-time product releases and significantly contributed to churn reduction through close collaboration with Go-to-Market (GTM), Customer Success (CS), and Engineering teams.

Enhanced user retention and engagement by implementing data-driven enhancements, including personalized content views, targeted onboarding journeys, and streamlined UX flows, leading to higher adoption and reduced churn.

Established and monitored key success metrics such as Adoption Rate, Retention, Churn Reduction, and Product Engagement Scores, leveraging data insights to guide strategic roadmap decisions.

Conducted extensive customer interviews and collaborated with Customer Success teams to gather user feedback, identify critical pain points, and prioritize feature development, thereby enhancing product-market fit and user satisfaction.

Managed the complete product roadmap and delivery for Seniority's eCommerce platform (web and mobile app), specializing in order processing, inventory, and post-purchase systems.

Scaled daily order processing volume by 500% (from 500 to over 3,000 orders) by launching a multi-courier shipping engine and integrating key systems including CRM, WMS, WhatsApp ordering, and a seller panel to facilitate hybrid marketplace operations.

Implemented reward points, coupon engines, and optimized shipping charges, generating over ₹50 Lakhs (INR 5 Million) in monthly Bottom-The-Line (BTL) revenue and significantly improving conversion efficiency.

Spearheaded the MVP launch of Evergreen Club, a community web and mobile app, validating product-market fit through rapid iteration and scaling via product-led growth across Android, iOS, and web platforms, achieving 125K+ Daily Active Users (DAUs) in the first year and a 15% revenue increase.

Enhanced sign-ups by 3%, bookings by 10%, and retention by 42% by optimizing smart booking flows, introducing guest access, and implementing intelligent system recommendations.

Integrated Zoom, Clevertap, and Adjust to enhance analytics and marketing automation capabilities, driving feature execution across Customer Experience (CX), technology, and analytics teams.

Successfully delivered customized eCommerce and booking platforms for clients across UAE and the Middle East, ensuring alignment with specific business requirements.

Led stakeholder interviews and managed projects from initial estimation through execution, ensuring seamless team coordination.

Orchestrated the end-to-end launch of Quick eSelling's eCommerce product, including an ad-free mobile application that rapidly acquired over 500 customers within the first week, generating significant early revenue.

Served as Product Manager, Project Coordinator, and Consultant, overseeing the launch of critical features such as cart/payment flows, a Shopify-like web builder, and delivering tailored client-customized feature enhancements.

Managed comprehensive marketing initiatives (SEO, social media, email), conducted client demonstrations, resolved product issues, and developed user documentation.